Checkr: The Vital Partner for Covenant Health's Background Check Needs

Company Overview

Covenant Health is a not-for-profit, locally owned integrated healthcare enterprise with a mission to improve the quality of life in their communities through better health.




10,000+ employees

Key Results

78% reduction in average turnaround time since switching to Checkr

Products Used

Covenant Health - Checkr Story

Covenant Health is a New England-based healthcare organization with hospitals and post-acute care facilities. Their recruitment teams are tasked with hiring 3,500 highly skilled professionals each year across over 800 job titles including everything from housekeeping and patient registration, to lab techs and nurses, as well as finance and marketing associates. 

During the pandemic, they found themselves in the difficult position of needing a new background check vendor. Covenant Health had been working with the same background check vendor for more than a decade, but after an acquisition, their customer service left much to be desired. They began experiencing issues that weren't being resolved, and were unable to get in touch with customer support quickly. Although the timing wasn't ideal, Lisa Cramm, System Director of Talent Acquisition, went searching for a new partner that could provide accurate background and education checks in a timely, but cost-effective manner. 

After evaluating a handful of other vendors, Checkr stood out due to its professional and informative sales process, fast and accurate criminal background checks, and education verification offering. “The support we received from Checkr when switching vendors was so helpful, and the implementation process was easy and smooth,” said Lisa, “it truly alleviated a lot of the concerns that our recruitment team had to make that change.” The speed at which background checks are returned with Checkr is essential to Covenant Health’s hiring process, especially ‌in the healthcare field where it's extremely difficult to recruit and hire. The turnaround time for background checks went from two weeks with their previous vendor to an average of three days with Checkr.

Our recruiters are able to jump into the Checkr dashboard and kick off a background check. The dashboard is very easy to use, and our candidates appreciate the ability to log into their candidate portal and check out the status of their background check.
Lisa Cramm
System Director of Talent Acquisition, Covenant Health

Not only is speed essential to keeping their organization fully staffed, but maintaining compliance and creating an excellent patient experience is also an important part of Covenant Health’s hiring process. Checkr helps Covenant Health stay compliant with healthcare industry regulations, while also providing additional context for more informed hiring. “It’s a must for us to be compliant because we’re heavily audited,” said Lisa, “Checkr allows us to set up individualized background checks, and create our own packages that meet the needs of individual job titles or locations.” 

Our results with Checkr are just outstanding. It was the best move that we could have made in regards to our onboarding needs that we have for our new hires: from the quick and timely turnarounds to the competitive pricing, as well as to the support that we receive.
Lisa Cramm
System Director of Talent Acquisition, Covenant Health

Lisa and her team also appreciate the guidance and support provided by the team at Checkr, from education on new background check laws to making sure new hires are properly vetted before day one. And whenever Covenant Health faces a barrier to success, they know they have a dedicated team ready to put their heads together and come up with a solution. 

We've been with Checkr for about a year now, and the support just continues to get better and better. I think this is an organization that wants to hear your feedback, and they literally take your feedback and do something with it. It really differentiates Checkr from every other vendor out there.
Lisa Cramm
System Director of Talent Acquisition, Covenant Health

Covenant Health’s Favorite Features

Compliance features: Checkr accounts for reporting regulations based on location and can dynamically generate regional compliance forms.

Ease of Use: Background checks are returned quickly and accurately—every time.

Customer Service-Focused: Dedicated, solutions-based support teams are on hand to help at a moment’s notice.

Trusted by more than 100,000 customers

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