Checkr: The Vital Partner for Covenant Health's Background Check Needs

Covenant Health is a New England-based healthcare organization with hospitals and post-acute care facilities. Their recruitment teams are tasked with hiring 3,500 highly skilled professionals each year across over 800 job titles including everything from housekeeping and patient registration, to lab techs and nurses, as well as finance and marketing associates. 

During the pandemic, they found themselves in the difficult position of needing a new background check vendor. Covenant Health had been working with the same background check vendor for more than a decade, but after an acquisition, their customer service left much to be desired. They began experiencing issues that weren't being resolved, and were unable to get in touch with customer support quickly. Although the timing wasn't ideal, Lisa Cramm, System Director of Talent Acquisition, went searching for a new partner that could provide accurate background and education checks in a timely, but cost-effective manner. 

After evaluating a handful of other vendors, Checkr stood out due to its professional and informative sales process, fast and accurate criminal background checks, and education verification offering. “The support we received from Checkr when switching vendors was so helpful, and the implementation process was easy and smooth,” said Lisa, “it truly alleviated a lot of the concerns that our recruitment team had to make that change.” The speed at which background checks are returned with Checkr is essential to Covenant Health’s hiring process, especially ‌in the healthcare field where it's extremely difficult to recruit and hire. The turnaround time for background checks went from two weeks with their previous vendor to an average of three days with Checkr.

Not only is speed essential to keeping their organization fully staffed, but maintaining compliance and creating an excellent patient experience is also an important part of Covenant Health’s hiring process. Checkr helps Covenant Health stay compliant with healthcare industry regulations, while also providing additional context for more informed hiring. “It’s a must for us to be compliant because we’re heavily audited,” said Lisa, “Checkr allows us to set up individualized background checks, and create our own packages that meet the needs of individual job titles or locations.” 

Lisa and her team also appreciate the guidance and support provided by the team at Checkr, from education on new background check laws to making sure new hires are properly vetted before day one. And whenever Covenant Health faces a barrier to success, they know they have a dedicated team ready to put their heads together and come up with a solution. 

Compliance features: Checkr accounts for reporting regulations based on location and can dynamically generate regional compliance forms.

Ease of Use: Background checks are returned quickly and accurately—every time.

Customer Service-Focused: Dedicated, solutions-based support teams are on hand to help at a moment’s notice.