HomeTown Services accelerates high-volume hiring with Checkr
A three-person recruiting team keeps hiring moving across five states with fast background check results, streamlined drug screening, and a simpler candidate experience
HomeTown Services provides heating, air conditioning, plumbing, and electrical repair and replacement services to homeowners across the South Central U.S. Its 1,700+ professionals handle more than 350,000 service calls each year across the company’s regional brands.
Home services
1,001-5,000 Employees
Key results
- Receives same-day criminal background check results for most candidates
- Recruiters can adjust a candidate’s drug screening date or location directly in Checkr
- Reduced candidate emails from three to one
Products used
Ready to run background checks the modern way?
Scaling hiring with a lean recruiting team
HomeTown Services had used Checkr for several years before switching to a new applicant tracking system that included background checks. Recruitment Specialist Erin Wood and two recruiting teammates decided to try the bundled screening option as part of the transition.
The team quickly realized the new screening experience did not deliver the speed, consistency, and responsiveness they expected, especially as hiring volume grew.
The need became especially clear during one of HomeTown’s busiest hiring periods, when the three-person recruiting team hired more than 300 employees over two quarters.
To support that pace, HomeTown switched back to Checkr and the proven workflow its recruiters already knew and trusted.
Returning to a proven workflow
The initial switch was tied to HomeTown’s new applicant tracking system, not its experience with Checkr. “Our decision to switch wasn't anything against Checkr in any way, shape, or form,” Erin says.
Within a few months, new issues were surfacing nearly every week, and getting feedback took longer than the team could accommodate at its hiring volume. The recruiting team realized the new provider was not the right fit and returned to Checkr. “It ended up that the new provider wasn't working out the way that we thought it was, and the three of us missed Checkr very much. And so we came back.”
Returning to Checkr gave the team a familiar, efficient way to manage screening across multiple locations, support its hiring volume, and keep hiring on track.
Fast results keep hiring moving
Erin typically receives same-day results for most criminal background checks, helping the recruiting team move candidates through the hiring process quickly and keep pace with seasonal hiring demands.
“The drug screening process has been smooth with Checkr, and I haven’t experienced any issues,” Erin says.
That reliability helps HomeTown’s recruiting team manage hiring across five states, including periods of higher volume during the HVAC industry’s busiest seasons.
A simpler experience for recruiters and candidates
Checkr makes everyday screening tasks easier for HomeTown’s recruiting team. Reports are straightforward and easy to understand, and recruiters can quickly find and review completed background checks.
“Checkr is so user-friendly. I can get everything done with the click of a button, and I don't often have to reach out to support.”
When recruiters do have questions, they can quickly connect with someone through Checkr’s in-platform chat. “Anytime we have an issue, we go through the chat on Checkr itself, and I've had no issues," says Erin.
Favorite features
- One-click schedule and location changes: Recruiters can adjust a candidate’s drug screening date or location directly in Checkr
- Single candidate email: Candidates receive one email to begin their background check
- In-platform chat support: Recruiters can quickly connect with a Checkr team member when questions arise
Helping a small team hire with confidence
HomeTown Services uses Checkr to manage more than 700 background checks each year across five states. With same-day results for most criminal background checks, easy-to-understand reports, straightforward drug screening, and simple self-service tools, Checkr helps the three-person recruiting team support high-volume hiring with confidence.
