FedEx Office: Hiring, Background Check & Employment Verification FAQs

FedEx describes FedEx Office as the unit that provides copying, digital printing, professional finishing, signs, computer rental, corporate print solutions, packing services, shipping services, and Hold at FedEx Location. According to FedEx, the company acquired Kinko's, a business operating since 1970, in 2004 and rebranded it as FedEx Kinko's Office and Print Services. The name changed to FedEx Office in 2008.

FedEx Office is part of the larger FedEx organization, and FedEx's company facts page lists about 2,000 FedEx Office locations among its U.S. drop-off locations. Wikipedia lists the business as headquartered in Plano, Texas. Customers can also order print products online and choose to pick them up at a FedEx Office location or have them shipped.

FedEx's retail careers page describes two groups of store jobs. Store management teams focus on a consistent customer experience, and a Store Manager oversees team members and business operations, including production, retail, pick-up and delivery, shipping, and quality control. Store team members are described as customer-focused people who enjoy multitasking, time management, and problem solving. These roles involve customers' documents, print orders, packages, and payments, which is one reason pre-employment screening is common in retail.

Company culture and employee programs:

FedEx says it wants FedEx Office stores to be friendly and welcoming so customers keep coming back. FedEx's careers site also lists many other career areas, such as package handlers, drivers, and facility operations, which belong to other parts of FedEx and may be screened differently from store roles. Pay, benefits, and schedules may vary by role and location, so candidates are encouraged to confirm specifics when they apply.

Yes. Employers in the print, shipping, and business services retail industry, including FedEx Office, are legally permitted to run pre-employment background checks on job candidates, provided they follow the Fair Credit Reporting Act (FCRA) and applicable state and local laws. In the United States, background screening for store roles is governed by the FCRA, and some states and cities add their own limits.

FedEx Office is generally reported to run background checks on candidates as part of hiring, which is consistent with standard practice at retailers that handle customer payments and packages. The scope of a FedEx Office background check may vary by role and location. FedEx does not publish its full screening policy on its retail careers page.

The FedEx Office hiring process typically starts with an online application for a store role through the FedEx careers site. Candidates may then complete an interview with a store or regional manager, and those who receive a conditional offer are usually asked to consent to a background check before starting. Store team members and managers generally receive onboarding training once screening and other pre-employment steps are complete.

A FedEx Office background check can take from a few business days to longer, depending on the searches ordered and how quickly courts and agencies respond. Candidates with records in more than one state may wait longer. Learn more about typical timelines in this guide to background check turnaround times.

The employer decides which searches to order, and they may vary by role. For a store team member or manager at a company like FedEx Office, a background check may include some or all of the following:

Candidates should review the disclosure and consent forms they receive to learn which searches apply to their specific role.

Whether FedEx Office requires a drug test is not publicly stated, and it may vary by role and location. Retail print and ship roles are less commonly tested than safety-sensitive positions in transportation, but employers can set their own requirements. Candidates should look for any drug-screening language in the offer paperwork.

The lookback period for a background check depends on the type of search and the laws of the state or country where the candidate lives or worked. In the United States, the FCRA generally limits consumer reporting agencies from reporting most negative information older than seven years, with certain exceptions for higher-salary positions and specific record types such as convictions. Some states have stricter limits. Candidates with records in multiple jurisdictions may see different lookback windows applied to different searches within the same report.

FedEx Office does not publish a policy on candidates with felony records, and decisions are typically made case by case. Employers often consider the type of offense, how much time has passed, and how closely it relates to the duties of the role, such as handling payments or customer property. Many states and cities have adopted "ban-the-box" laws that limit when employers can ask about criminal history, and candidates should be honest on their applications.

Candidates applying to FedEx Office will typically be asked for written consent before a background check begins. They should be ready to supply their full legal name, date of birth, Social Security number, and address history. Accurate details help searches run in the correct jurisdictions and can prevent delays.

The Fair Credit Reporting Act is a US federal law that governs how consumer reporting agencies collect, use, and share background check information. Under the FCRA, employers must obtain written consent before running a background check, provide a copy of the report and a summary of rights if they intend to take adverse action based on the results, and allow the candidate an opportunity to dispute inaccurate information before a final decision is made. For a detailed overview of how the FCRA applies to background checks, visit Fair Credit Reporting Act (FCRA).

FedEx Office store roles are hired for retail print and ship locations, so the process may differ from FedEx roles such as package handlers or drivers. FedEx lists Retail as its own career area, with store management and store team member jobs. Roles in other areas can carry different requirements, such as driving records for delivery drivers. Candidates should read the posting for the exact role they want.

A FedEx Office store manager may go through a fuller review than an entry-level team member, though the exact checks may vary. Managers typically supervise teams and may handle deposits and sensitive customer files, so employers often include criminal history, employment verification, and sometimes credit history, where state law allows. Candidates can ask their recruiter which searches apply.

Running a personal background check with Checkr lets you preview what FedEx Office may see and help you identify potential inaccuracies before they affect your job application. In one secure report you can review:

Create your report in minutes at Checkr Personal Background Checks. To showcase verified credentials proactively, build a free Checkr Profile you can share with recruiters, hiring managers, or potential employers.

Check your report status in the Candidate Portal. Or, visit the Checkr Help Center for FAQs, dispute steps, and to contact support.

The resources and information provided here are for educational and informational purposes only and do not constitute legal advice. Always consult your own counsel for up-to-date legal advice and guidance related to your practices, needs, and compliance with applicable laws.