Glass America: Hiring, Background Check & Employment Verification FAQs

Glass America describes itself on its parent company's website as one of the largest auto glass repair and replacement companies in the United States, serving all years, makes, and models of foreign and domestic, commercial and passenger vehicles. Its Indeed company profile describes it as keeping drivers safe since 1999. Glass America is part of Boyd Group Services Inc., which also operates Gerber Collision & Glass and other collision and glass brands.

Boyd's page says Glass America service centers do business under the names Glass America, Gerber Glass, and Auto Glass Service, and that the company also operates autoglassonly.com, an online business for mobile auto glass repair and replacement. Glass America's website lists windshield repair, auto glass replacement, and ADAS calibration, with free mobile repair, instant online quotes, and workmanship backed by a lifetime warranty. It says it works directly with insurance providers on claims.

Glass America's careers page lists four role families: certified technicians, technician trainees, inside sales and customer care, and account or sales managers. Applications go through the Boyd Group's Workday career site, so hiring may follow Boyd Group practices. The page says technician trainees work with a corporate technician trainer who teaches the Glass America process, safety standards, and best practices for each installation.

Company culture and employee programs:

Perks listed on the Glass America careers page include a competitive salary, paid holidays and vacations, health and dental insurance, and a 401 retirement plan. The company says its technicians are certified and that installations meet industry safety standards. Benefits vary by location, role, and whether a position is full time, so candidates are encouraged to confirm specifics during the hiring process.

Yes. Employers in the auto glass repair and replacement industry, including Glass America, are legally permitted to run background checks if they follow the FCRA and state and local laws. The Fair Credit Reporting Act sets requirements around candidate consent, disclosure, and adverse action procedures. Roles that involve driving may also involve a review of a candidate's driving record.

Glass America is generally reported to conduct background checks as part of hiring, though it has not published its screening policy in detail. That would be consistent with employers whose technicians travel to customers' homes and workplaces and drive company vehicles. The scope of any check may vary by role, such as technician, customer care, or sales positions.

The Glass America hiring process typically starts with an online application through its Careers page, which sends candidates to the Boyd Group career site. Qualified applicants may interview with a hiring manager, and technician candidates may be asked about their experience or enrolled in the trainee program. Candidates who receive a conditional offer are usually asked to consent to a background check, and driving roles may include a motor vehicle record review. Steps may vary by location and role.

A Glass America background check often takes a few business days, though timing depends on the searches ordered and the records involved. Searches that span several counties or states can take longer. Candidates who want to understand typical timelines in more detail can review background check turnaround times.

The specific components of a background check are determined by the employer. For a role at an auto glass company like Glass America, a check may include some or all of the following:

Candidates should review the disclosure and consent forms provided during hiring to see which searches apply to their role.

Glass America has not published a drug-testing policy on its careers page, and whether a screen applies generally depends on the role and location. Safety-sensitive technician roles that involve driving company vehicles may include a drug screen after a conditional offer, while office and sales roles may not. Candidates should ask the recruiter what applies to their position.

The lookback period for a background check depends on the type of search and the laws of the state or country where the candidate lives or worked. In the United States, the FCRA generally limits consumer reporting agencies from reporting most negative information older than seven years, with certain exceptions for higher-salary positions and specific record types such as convictions. Some states have stricter limits. Candidates with records in multiple jurisdictions may see different lookback windows applied to different searches within the same report.

Glass America has not published a blanket policy on felony records, and decisions are typically made case by case. Factors that may matter include the nature of the offense, how much time has passed, and the duties of the role, such as working at customers' homes or driving a company vehicle. Many states and cities have enacted "ban-the-box" laws that limit when employers can ask about criminal history. Candidates are encouraged to answer questions honestly.

Candidates applying to Glass America will typically be asked for written consent before a background check begins. They should be ready to provide their full legal name, date of birth, Social Security number, and address history, and driving roles may require a valid driver's license. Accurate information helps searches run in the correct jurisdictions and can prevent delays.

The Fair Credit Reporting Act is a US federal law that governs how consumer reporting agencies collect, use, and share background check information. Under the FCRA, employers must obtain written consent before running a background check, provide a copy of the report and a summary of rights if they intend to take adverse action based on the results, and allow the candidate an opportunity to dispute inaccurate information before a final decision is made. For a detailed overview of how the FCRA applies to background checks, visit Fair Credit Reporting Act (FCRA).

Technician candidates typically consent to a criminal history search and an identity check, and may also be asked to authorize a motor vehicle record review. Because technicians drive to customers for mobile service, a valid driver's license may be required. Requirements may vary by location and posting, so candidates should read the job description and the disclosure form.

Glass America's Careers page links its open positions to the Boyd Group's Workday career site, so applications are handled through Boyd Group systems. Boyd's own site lists Glass America as one of its U.S. brands. That means hiring steps, including background checks, may follow Boyd Group practices and may vary by location.

Running a personal background check with Checkr lets you preview what Glass America may see and help you identify potential inaccuracies before they affect your job application. In one secure report you can review:

Create your report in minutes at Checkr Personal Background Checks. To showcase verified credentials proactively, build a free Checkr Profile you can share with recruiters, hiring managers, or potential employers.

Check your report status in the Candidate Portal. Or, visit the Checkr Help Center for FAQs, dispute steps, and to contact support.

The resources and information provided here are for educational and informational purposes only and do not constitute legal advice. Always consult your own counsel for up-to-date legal advice and guidance related to your practices, needs, and compliance with applicable laws.