Homeaglow: Hiring, Background Check & Employment Verification FAQs

Homeaglow was founded in 2015 by Aaron Cheung and Xiao Wei Chen following the shutdown of their earlier home cleaning startup, Homejoy. The company built a digital marketplace model that connects homeowners directly with independent cleaning professionals, allowing customers to browse cleaner profiles, ratings, and availability before booking, similar to a rideshare-style matching platform. Homeaglow does not directly employ the cleaners on its platform; instead, cleaners operate as independent contractors who set their own rates, schedules, and profiles.

Homeaglow has grown to describe itself as the largest online marketplace of its kind, operating in a large majority of U.S. ZIP codes and facilitating thousands of home cleanings per week across dozens of cities, sometimes marketing its services under related brand names such as Dazzling Cleaning, Cozy Maid, Bubble Cleaning, and other variants. The company has also drawn scrutiny over its marketing practices, including a formal complaint filed by the advertising watchdog organization TINA.org regarding its introductory low-cost cleaning offers and associated membership program.

Homeaglow's core workforce model differs from a traditional employer: the cleaners who complete jobs booked through the platform are classified as independent contractors rather than employees, and the company's own internal staff largely consists of technology, marketing, operations, and customer support personnel who run the platform itself.

Company culture and employee programs: Homeaglow markets its platform around affordability and convenience for customers, alongside messaging about giving cleaning professionals control over their schedules and full retention of fees and tips. Because cleaners are independent contractors rather than employees, traditional employee benefits, scheduling, and career advancement structures generally do not apply to those working through the platform. Candidates interested in becoming a cleaner on Homeaglow should review the platform's specific terms and vetting requirements directly.

Yes. Platforms and marketplaces that connect independent contractors with customers, including Homeaglow, are legally permitted to conduct background checks on individuals seeking to join their platform, provided they comply with applicable federal, state, and local laws. In the United States, background screening involving third-party consumer reporting agencies is governed by the Fair Credit Reporting Act (FCRA), which requires clear disclosure and consent before a check is run.

Homeaglow states that cleaners on its platform are certified and background-checked before being listed, which the company presents as part of its effort to build trust between customers and the independent cleaning professionals they book.

The onboarding process for cleaners joining the Homeaglow platform typically involves creating a profile, providing identity and background verification information, and agreeing to the platform's independent contractor terms of service, rather than a traditional employment application and interview process.

Background check timelines can vary based on the type of screening requested and how quickly records can be verified. Learn more about typical background check turnaround times to understand what factors can affect the process.

A typical background check for an independent contractor role on a home services platform may include:

Under the FCRA, criminal history reporting is generally limited to seven years for most background checks, though state laws may extend or restrict this timeframe depending on the type of record and jurisdiction.

Eligibility decisions for independent contractors with criminal records are generally made on a case-by-case basis, taking into account the nature of the offense, how much time has passed, and its relevance to a role that involves entering customers' homes unsupervised. Some jurisdictions have adopted "ban-the-box" laws that may apply differently to independent contractor platforms than to traditional employers.

Candidates joining the platform can generally expect to provide personal information such as full legal name, date of birth, and Social Security number, along with signed consent authorizing the background check, in compliance with FCRA requirements.

The Fair Credit Reporting Act (FCRA) is a federal law that regulates how background check information can be used in hiring and platform-access decisions. It requires that individuals be notified before a check is run, provide written consent, and receive specific notices if a decision is made based on background check results.

What if I disagree with something in my background check?

Under the FCRA, if you believe your background check report contains inaccurate information, you have the right to dispute it directly with the consumer reporting agency that prepared the report. The agency is generally required to investigate the dispute, typically within 30 days, and to correct or remove any information it cannot verify as accurate. If Checkr conducted the background check, dispute instructions are included in the notification sent to your Checkr candidate account.

Can I see a copy of my own background check report?

Yes. Under the FCRA, if a background check is used to make an adverse hiring decision, you are entitled to receive a copy of the report along with a summary of your rights under the law before the decision becomes final.

Running a personal background check with Checkr lets you preview what a platform or employer may see during the screening process, helping you address any concerns before you apply. A personal background check can include:

Learn more about Checkr Personal Background Checks and explore your Checkr Profile to see what information may appear in your own background check.

If you're a candidate with a background check in progress through Checkr as part of your application to Homeaglow or another platform, you can check your status through the Candidate Portal. For additional support, visit the Checkr Help Center.

The information provided in this article does not, and is not intended to, constitute legal advice. All information is for general informational purposes only. Checkr does not guarantee the accuracy, completeness, or usefulness of this information and is not responsible for any errors or omissions, or for the results obtained from the use of this information. This article may contain links to other third-party websites. Such links are only for the convenience of the reader. Checkr does not endorse the contents of the third-party sites and disclaims any affiliation with the companies mentioned in this article unless otherwise stated.