Intelycare: Hiring, Background Check & Employment Verification FAQs

IntelyCare was founded in the Boston area in 2016 by David Coppins, Ike Nnah, and Chris Caulfield, with Coppins bringing operating and business experience, Nnah contributing a hospital IT background as chief technology officer, and Caulfield, a registered nurse, serving as chief nursing officer to ground the product in clinical reality. The founders set out to replace the traditional "phone tree" method of last-minute healthcare staffing, where schedulers would call agency after agency hoping to fill a shift, with a mobile app and algorithm-driven marketplace connecting nursing professionals directly with facilities.

IntelyCare is headquartered in Quincy, Massachusetts, and has grown into a top-30 U.S. healthcare staffing firm and the third-largest provider of per-diem nursing placements, according to industry rankings. The company has raised more than $170 million in venture funding, reaching a valuation above $1 billion following a Series C round led by Janus Henderson Investors in 2022. In January 2026, IntelyCare acquired CareRev, an acute-care-focused staffing platform founded in 2015, merging IntelyCare's broader post-acute nurse-staffing community with CareRev's hospital and emergency department-focused workforce to build a more comprehensive clinical staffing solution. David Coppins transitioned from CEO to Executive Chairman in 2023, with Matthew Levesque now serving as CEO.

IntelyCare's platform allows healthcare facilities, including nursing homes, rehabilitation centers, assisted living communities, and increasingly acute care hospitals, to fill open nursing shifts on demand, while enabling nurses and CNAs to manage their own schedules through the mobile app. IntelyCare's own internal workforce includes software engineers, data scientists, healthcare partnership staff, and operations personnel, separate from the large community of nursing professionals who use the app to pick up shifts.

Company culture and employee programs: IntelyCare emphasizes a mission built around integrity, empathy, innovation, collaboration, and excellence, and has invested in employee and community programs including the IntelyHeart Foundation, a charitable organization, and a $500,000 pledge to support nursing professionals facing financial hardship. Benefits, scheduling, and advancement opportunities can vary depending on whether a role is an internal IntelyCare corporate position or a per diem shift picked up through the app.

Yes. Employers and staffing platforms in the healthcare staffing industry, including IntelyCare, are legally required to conduct thorough background screening on healthcare worker candidates, given the vulnerable populations served in long-term care, acute care, and rehabilitation settings. In the United States, employment screening is governed by the Fair Credit Reporting Act (FCRA), which requires clear disclosure and consent before a check is run.

IntelyCare is generally reported to conduct background checks and credential verification for nursing professionals joining its platform, including automated verification of state nursing and CNA license status, consistent with industry standards and state regulatory requirements for healthcare staff.

The onboarding process for CNAs, LPNs, and RNs joining IntelyCare typically includes creating a profile through the app, submitting proof of relevant licenses and certifications, and completing a background check before being approved to pick up shifts through the platform.

Background check timelines can vary based on the type of screening requested and how quickly records can be verified. Learn more about typical background check turnaround times to understand what factors can affect the process.

A typical background check for a healthcare staffing platform role may include:

Under the FCRA, criminal history reporting is generally limited to seven years for most background checks, though many states impose more extensive lookback periods or disqualifying offense lists for healthcare workers who care for elderly or vulnerable populations.

Eligibility decisions for healthcare professionals with criminal records are generally made on a case-by-case basis, taking into account the nature of the offense, how much time has passed, and its relevance to a role involving direct care of vulnerable patients or residents. Many states maintain specific disqualifying offense lists for healthcare and long-term care workers that go beyond standard "ban-the-box" laws protections.

Candidates can generally expect to provide personal information such as full legal name, date of birth, and Social Security number, along with signed consent authorizing the background check, in compliance with FCRA and applicable state healthcare licensing requirements.

The Fair Credit Reporting Act (FCRA) is a federal law that regulates how background check information can be used in hiring and platform-access decisions. It requires that individuals be notified before a check is run, provide written consent, and receive specific notices if a decision is made based on background check results.

Running a personal background check with Checkr lets you preview what IntelyCare may see during the onboarding process, helping you address any concerns before you apply. A personal background check can include:

Learn more about Checkr Personal Background Checks and explore your Checkr Profile to see what information may appear in your own background check.

If you're a candidate with a background check in progress through Checkr as part of your application to IntelyCare or another employer, you can check your status through the Candidate Portal. For additional support, visit the Checkr Help Center.

The information provided in this article does not, and is not intended to, constitute legal advice. All information is for general informational purposes only. Checkr does not guarantee the accuracy, completeness, or usefulness of this information and is not responsible for any errors or omissions, or for the results obtained from the use of this information. This article may contain links to other third-party websites. Such links are only for the convenience of the reader. Checkr does not endorse the contents of the third-party sites and disclaims any affiliation with the companies mentioned in this article unless otherwise stated.