Liveops: Company Profile & Background Check FAQs

Liveops was founded in 2000 and is headquartered in Scottsdale, Arizona. The company pioneered the virtual call center model, building a platform that routes inbound customer service calls to a distributed network of home-based agents rather than staffing a traditional brick-and-mortar contact center. That model gave client companies access to a flexible, scalable workforce without the fixed overhead of physical facilities, and gave agents the ability to work from home on schedules they control.

The platform serves clients across a wide range of industries, including insurance, retail, healthcare, financial services, and government. Because the nature of the work varies considerably across those sectors, the sensitivity of the data agents handle can range from general customer inquiries to calls involving protected health information, financial account details, or government services. Liveops matches agents to client programs based on skills, availability, and background check results, meaning the outcome of a screening can directly affect which programs an agent is eligible to work.

Liveops has grown to tens of thousands of agents on its platform, making it one of the most established virtual call center operators in the country. The company does not employ agents directly. Agents register as independent businesses, contract with Liveops, and are classified as 1099 independent contractors throughout their engagement with the platform.

Company culture and agent programs: Because agents are independent contractors rather than employees, the working arrangement differs from traditional employment. Liveops provides access to a technology platform that connects agents with client call programs. Agents set their own schedules, select the programs they want to work, and are not subject to minimum hour requirements on most programs. Pay structures vary by client program and typically include a per-minute or per-call rate. Agents are responsible for maintaining their own equipment and internet connection that meets Liveops technical requirements, and for the costs associated with their independent contractor status, including the background check fee required during registration.

Yes. Liveops conducts background checks on all applicants as a standard requirement of its registration and onboarding process. Because agents work with client data across regulated industries including insurance, healthcare, and financial services, background screening is mandatory for accessing the platform. The results may affect which client programs an agent is eligible to work. The screening is conducted through a third-party consumer reporting agency (CRA). Because agents work with client data across multiple industries, including insurance, healthcare, and financial services, background screening is a standard requirement for accessing the Liveops platform. The results of the background check can affect which client programs an agent is eligible to work, with certain programs having stricter eligibility requirements than others.

Most background checks processed through a CRA complete within a few business days to a week, though the exact timeline can vary. Database-level searches, such as national criminal record searches or identity verification, often close within minutes to hours. Searches that require manual courthouse retrieval or involve jurisdictions with slower record access can extend the timeline. See Checkr's guide to background check turnaround times for a full breakdown of what affects processing speed.

A Liveops background check report may include:

The specific screenings conducted may vary based on the CRA used and Liveops platform requirements at the time of registration. Agents applying to programs in regulated industries such as healthcare or financial services may be subject to additional review criteria set by the client company.

Yes. Liveops requires applicants to pay for their own background check as part of the registration process. This is standard practice for independent contractor platforms, where applicants bear certain onboarding costs as part of operating their own businesses. The fee is typically around $35, though the exact amount can vary. Applicants should check the current registration page for the fee in effect at the time of their application. The cost is non-refundable and is paid to the consumer reporting agency that conducts the screening, not to Liveops directly.

Liveops evaluates criminal history on a case-by-case basis rather than applying a blanket disqualification policy for all felony convictions. The outcome depends on several factors, including the nature of the offense, how long ago it occurred, and whether it is relevant to the type of work being performed. Certain client programs have stricter eligibility requirements set by the client company rather than Liveops itself. For example, programs involving financial services, healthcare, or government accounts may have specific disqualifying offense categories that reflect the regulatory requirements of those industries. Applicants with a felony conviction are not automatically barred from the platform, but the range of programs available to them may be limited depending on what background check results show. Candidates should review ban-the-box laws in their state for any applicable protections during the screening process.

Look-back periods vary based on state law, the type of offense, and the data sources used by the consumer reporting agency. For most criminal convictions, background checks focus on the past seven years, which is the standard look-back period under the federal Fair Credit Reporting Act (FCRA) for many consumer reports. However, certain states have shorter look-back limits under fair-chance or clean-slate laws, and some searches, such as those for positions involving financial accounts or handling of sensitive data, may review records beyond seven years where permitted by law. Applicants should review the laws in their state of residence for the specific limits that apply to their situation.

The Fair Credit Reporting Act (FCRA) governs how consumer reporting agencies collect, maintain, and report background check information. FCRA protections apply any time a CRA is used to conduct a background check for employment purposes - and the FCRA's definition of employment purposes includes independent contractor engagements, which means Liveops applicants are entitled to the same core protections as traditional job applicants.

Under the FCRA, the requesting party must obtain written consent before ordering a background report. If the results may be used to take an adverse action, such as denying access to the platform, the applicant must receive a copy of the report and a pre-adverse action notice before any final decision is made. This gives the applicant an opportunity to review the report and dispute any inaccurate or incomplete information with the CRA. Applicants who receive a pre-adverse action notice should act promptly, as the dispute and review window is limited.

If you are registering for an independent contractor platform and want to preview what a background check may show before paying a registration fee, running a personal background check with Checkr gives you that visibility. In one secure report you can review:

Create your report at Checkr Personal Background Checks. To proactively share verified credentials with platforms or clients, build a free Checkr Profile.

Check your report status in the Candidate Portal or visit the Checkr Help Center for FAQs, dispute steps, and support contact options.

The resources and information provided here are for educational and informational purposes only and do not constitute legal advice. Always consult your own counsel for up-to-date legal advice and guidance related to your practices, needs, and compliance with applicable laws.

The resources and information provided here are for educational and informational purposes only and do not constitute legal advice. Always consult your own counsel for up-to-date legal advice and guidance related to your practices, needs, and compliance with applicable laws.