What's the news?
Checkr announced today that it has acquired Inflection, whose flagship brand GoodHire is a leader in background checks for small businesses. This is Checkr’s largest acquisition to date, enhancing its leadership in the background check industry.
Who is GoodHire?
Since 2013, GoodHire has been a trusted background check partner to tens of thousands of organizations. With its innovative, technology-first approach, coupled with an intense focus on customer delight, GoodHire has redefined the background check service industry. GoodHire uses automation and advanced data engineering to help customers accelerate hiring and make more confident hiring decisions. Thanks to its easy-to-use platform and responsive, FCRA-trained support team, Goodhire’s customer satisfaction and NPS scores match those of America’s most trusted brands.
Why is Checkr acquiring GoodHire?
As Checkr continues to grow, this acquisition is critical to offering a best-in-class customer experience for its small-to-medium sized (SMB) business segment. GoodHire serves tens of thousands of SMB customers. It was the first provider to offer a self-service background check solution, designed specifically for small businesses, featuring a 100% online experience, with built-in compliance, an intuitive interface and excellent customer service.
Companies of all sizes now expect digital tooling and a great candidate experience to win the war for talent — the kind delivered by innovative gig companies like Uber and Doordash. With this acquisition, Checkr is positioned to bring an innovative, best-in-class software platform to customers of all sizes - now including small businesses as well.
What will happen to GoodHire products?
GoodHire customers should not expect any immediate changes to the Goodhire product or brand. GoodHire’s front-line teams will remain in place to serve our customers, including our Customer Success Managers and our FCRA-certified Support Team. We are working together with the Goodhire team to evaluate our product portfolios and our combined strengths to define a detailed integration plan with the promise of bringing best-in-class products and experiences for our customers.
How does this benefit Checkr customers?
Checkr and GoodHire are closely aligned in terms of values, and both companies share a commitment to customer delight, the candidate experience, and innovation. Bringing the two teams together means we can build better products for you with more ease of use, faster speed, a great candidate experience, built-in fairness and continued investment in customer support.
How will this benefit GoodHire customers?
Checkr and GoodHire are closely aligned in terms of values, and both companies share a commitment to customer delight, the candidate experience, and innovation. Bringing the two teams together means we can build better products for you with more ease of use, faster speed, a great candidate experience, and built-in fairness.
Is there anything I need to do?
No action is needed from you.
Should we expect any organization changes, especially with customer facing teams?
No immediate changes are expected. Our front-line teams for both Checkr and GoodHire will remain in place to serve our customers for the immediate future. We are working together to evaluate our product portfolios and our combined strengths to define a detailed integration plan with the promise of bringing best-in-class products and experiences for our customers.
Will this change my support/account coverage?
No this will not change any coverage for you.
Where should I go if I have more questions about this?
Please reach out to your assigned Customer Success Manager or our Customer Support team.
Will this impact background check turnaround time, pricing, or accuracy?
No impact anticipated immediately. But we are always working to improve our product to deliver the optimal value to our customers.