Checkr Frequently Asked Questions
Working with Checkr
Is Checkr accredited?
Yes. Checkr Inc. is accredited by the Background Screening Credentialing Council (BSCC) as recognized by the National Association of Professional Background Screeners (NAPBS). To become accredited, consumer reporting agencies must pass a rigorous onsite audit, conducted by an independent auditing firm, of its policies and procedures as they relate to six critical areas:
- consumer protection,
- legal compliance,
- client education,
- product standards,
- service standards,
- and general business practices.
What is accreditation?
The National Association of Professional Background Screeners offers an accreditation program for Consumer Reporting Agencies (CRAs) located in the United States of America. Governed by a strict and thorough set of professional standards, the Background Screening Agency Accreditation Program (BSAAP) has become a widely recognized seal of approval that brings national recognition to an employment background screening-affiliated organization for its commitment to excellence, accountability, high professional standards, and continued institutional improvement.
What type of screenings does Checkr provide?
Checkr provides a wide variety of screening services. The most popular services are:
- criminal searches at the county, state, and federal level,
- national criminal databases,
- sex offender registries,
- terrorist watchlists,
- motor vehicle records,
- civil records,
- and employment and education verifications.
Does Checkr have a web-based or API product?
Checkr has an industry-leading web solution that offers quick configuration and customer flexibility. Screening candidates with the web-based product is as easy as sharing an invitation link and then checking and reviewing the results on the Checkr dashboard. It’s just that simple!
Are there fees for set-up, support, adverse action, or any other costs?
The Adverse Action features are available for employment screening and simplify efforts to ensure a compliant screening process. Our candidate experience team is available via phone, email, and candidate portal to assist candidates and guide them through the process. All of these services are offered at no additional cost.
How do I order screening services?
Send a quick invitation link or make an API call. If you prefer to build the screening process directly into the onboarding flow on your mobile app or website, Checkr allows you to do that with ease and flexibility. If you want to get started quickly, your account will be authorized, and invitation links for your candidates will be provided within one business day.
Can I order à la carte screenings?
Checkr provides the flexibility to add all the screenings you need while cutting out those you don’t. Reach out to our sales team to learn more about the options.
How long does it take to get started? What is required to get up and running?
Setting up an account takes up to one business day. First, our sales team will help you decide which package(s) are needed. Then you provide documentation to verify that you represent a business with a permissible purpose to order and review consumer reports. Additional requirements apply if the API is used to order live background check reports.
Background Check and Compliance
What obligations do employers and entities have when running background checks?
As you set, establish, or maintain your background screening program, there are many obligations to be aware of, including state and local law, the FCRA (Fair Credit Reporting Act), and the EEOC (Equal Employment Opportunity Commission) Guidance.
Based on a variety of factors, there are limitations to what information you have access to via consumer reports and also how entities are allowed to utilize the reports.
Checkr helps you manage many components of this requirement by way of our compliance engine, which automatically accounts for reporting requirements on a state-by-state basis.
Guidance from an attorney familiar with background screening is advised to ensure risks inherent to the process are minimized.
How long do your background checks take?
Comprehensive background checks take about two business days on average.
Extended processing times of up to a few weeks can occur for criminal searches depending on what courts are being searched and how quickly a given courthouse processes search requests. This is most often the case when records are archived.
Where does the data Checkr uses come from?
Checkr accesses multiple data sources, including national criminal databases with millions of records, courthouses across all 3,200 counties in the United States, state sex offender registries, the Federal Court PACER system, and state Department of Motor Vehicles.
What are county court and DMV pass-through fees?
Approximately 10 percent of all counties in the United States charge a record access fee, which is mandatory when conducting a criminal records search. The fees vary by county. See a complete list.
Each state DMV charges a fee to access motor vehicle records. The dollar amount varies by state. See a complete list.
Checkr passes through both of these fees without adding any surcharges or processing fees. An itemized list of DMV and court fees incurred is made available on your monthly invoice.
What is the adverse action process?
If your company reviews consumer reports as part of the screening process, then you must follow the adverse action process when information on any consumer report leads in part, or entirely, to an adverse decision including but not limited to: not hiring/contracting, severing employment/contract, or denying a promotion.
First, the pre-adverse action notice must be sent. This includes legal notice that information on the report has lead you to the potential adverse action. The notice must include:
- instructions on how to initiate the dispute process,
- instructions on how to provide additional information or evidence of rehabilitation,
- a copy of their background check report,
- an FCRA notice,
- and other state specific attachments, as applicable.
If the candidate does not respond to this notice within a specified period of time (typically seven days), then a final or ‘post adverse’ notice is sent.
This entire process, while seemingly an operational burden, is important and can be carried out with ease using the tools made available by Checkr technology.
Can Checkr run background checks on minors?
Checkr does not provide any screening services that cover the background of minors.
Can Checkr run background checks on individuals without a Social Security number?
Only Motor Vehicle Records can be obtained without a Social Security number. The Checkr criminal background screening processes require the candidate’s Social Security number.
How is Checkr compliant?
Checkr is FCRA compliant, as well as in all 50 states. Compliance is enforced through our proprietary compliance engine, which is built into our application. Visit our Compliance Portal to learn more.
Does Checkr integrate with my HR or ATS system?
What is the process for approval to access the Production API key?
Begin by contacting Checkr to explain the context in which you would like to use the Checkr platform. Our customer success team will contact you to discuss your use case in more detail to verify that it is compliant with current regulations. Once this is approved, you will get full access to the production API key.
How can I partner with Checkr?
Checkr is an API Company and eager to partner with solution providers that make compliant use of its background screening solutions. Please contact the Checkr Partner team to discuss the possibilities.
Didn’t find a question you were looking for?
Our sales team would be happy to answer any questions. If you’re ready to move to the next step, we can get started with one phone call.
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