Fast-Track Hiring

How Patterson Pizza Achieved 97% Staffing with Lightning-Fast Background Checks

Domino's franchise reduces hiring delays from one week to as fast as same-day starts, maintaining 97% staffing across 85+ locations.

Company Overview

Patterson Pizza is a family-owned Domino's franchise operation spanning North Carolina and South Carolina, with 85 stores primarily in the Charlotte and Raleigh areas. Led by President Mack Patterson with a goal of becoming a 100-store company, they maintain an impressive 97% staffing rate across their locations.

industry

Quick Service Restaurant Franchise

size

85+ Domino’s stores (NC/SC)

Key results

Reduced hiring timeline from 1 week to as fast as same-day starts for qualified candidates
Achieved 97% staffing rate across 85+ franchise locations
Streamlined background check process eliminating physical paperwork and manual workflows

Products used

Checkr has been pivotal in [our staffing success], because before, we were running these background checks and they would take a week and applicants don't want to wait that long.

Ryan Campbell

Corporate Team

Before Checkr: Fast food, slow hiring

In the fast-paced quick-service industry, speed is everything. But Patterson Pizza’s previous background check provider was slowing hiring to a crawl:

Turnaround times stretched up to a week, causing candidate drop-off.
The platform was clunky and confusing for hiring managers.
The process involved a mix of online steps and physical paperwork.
Customer service was poor, leaving recruiters frustrated.

Our previous background check system was incredibly frustrating to work with. The user interface was clunky and difficult to navigate, the customer service was unresponsive, and the overall experience didn’t meet our expectations.

Ryan Campbell

Corporate Team

The result

Promising applicants slipped away while waiting for checks to clear—an unsustainable bottleneck for a company adding stores and hiring constantly.

Discovering Checkr: The right recipe

Patterson Pizza discovered Checkr through Domino's corporate recommendations, as many other franchisees had already adopted the platform. For Ryan Campbell, who started with Patterson Pizza back in 2010 as a high school employee and now oversees corporate hiring operations, the appeal was obvious: speed and simplicity.

The transition was immediate:

No more physical paperwork—everything managed digitally.
Simple invitations instead of multi-step manual processes.
User-friendly dashboard that made sense to both recruiters and managers.
SmartRecruiters integration to tie background checks directly into the hiring flow.
Responsive support that finally made background checks feel reliable.

After Checkr: From week-long waits to same-day starts

Speed that matches QSR hiring

With Checkr, Patterson Pizza slashed turnaround times. In some cases, qualified candidates applied and started working the very same day.

I've had people apply and be active in the store on the same day because we're able to run background checks so quickly, and that's impressive. If I applied somewhere and could work that same day, that would create such a positive first impression—it shows the company has their act together and values my time.

Ryan Campbell

Corporate Team

Reducing candidate drop-off

Where the old system caused week-long waits and lost applicants, Checkr kept candidates engaged.

Before, we'd lose candidates waiting a week for background checks to come back. It's like we've got a fish on the line—the longer you take to reel them in, the more likely they are to get away. Now with Checkr's fast turnaround, our staffing success rate has been extremely high.

Ryan Campbell

Corporate Team

Operational impact

With Checkr fully integrated into SmartRecruiters, the hiring workflow is smoother and hiring managers have a platform that makes sense. Patterson Pizza also benefits from consistent standards on background checks and driving record reviews across its 85+ stores.

Highlights: what stands out

Fast turnaround times – same-day results possible, versus week-long delays
User-friendly interface – intuitive dashboard compared to previous vendor
SmartRecruiters integration – seamless end-to-end hiring workflow
Responsive support – dependable help when issues arise

From bottleneck to breakthrough

Today, Patterson Pizza has transformed hiring from a bottleneck into a competitive advantage. By cutting background check delays from a week to hours, the company maintains a 97% staffing rate—crucial for scaling from 30 stores when Ryan joined to over 85 stores today.

This is the best background check platform. It's just so much faster, it's more user-friendly, the user interface is so much better... I absolutely would recommend Checkr.

Ryan Campbell

Corporate Team

For a Domino’s franchise growing toward 100 locations, Checkr provides the speed, confidence, and reliability needed to keep kitchens staffed and pizzas delivered.