Privacy Policy

This Policy applies to https://checkr.com (the “Site”), regardless of how you access it. Checkr may provide you or others with certain information services through its application programming interface (API) or this Site (each, a “Service”). Regardless of how you access the Services, this Policy applies.

Our Services involve certain personal information, whether processed online or offline. By “personal information,” we mean any information that identifies you, such as your first and last name, address, email address, and telephone number.

The information we collect depends on the type of relationship you have with us. We intend to collect personal information only from those with the following relationships with us:

If you are a Worker, please review our separate notice to learn more about how we process your personal information. Relatedly, if you are an employee, you can also read our internal Checkr Employee Handbook. If you reside in California, you can read our California Privacy Policy for more information about how we process your personal information.

Although we might provide links to unaffiliated websites, this Policy does not apply to your use of those sites. If you follow links to such sites, we recommend that you review their privacy policies since they might be different from ours. Checkr is not responsible for unaffiliated sites’ privacy or data security practices or policies.

Relatedly, Checkr might use chatbots or other communication tools at certain locations on the Site to facilitate interactions between you and Checkr. Because Checkr uses vendors to provide these services, those vendors might record and store any information you disclose to them through those services. Therefore, that information is subject to those outside vendors’ privacy policies. Checkr is not responsible for those outside vendors’ privacy policies or practices.

The California Consumer Privacy Act (CCPA) and similar state privacy laws give you rights over your personal information. If you live in a state with those kinds of privacy laws, we describe the rights you might have in Section 6. That said, those rights do not apply to all types of information we handle.

For example, when providing our Services, we process the following types of information:

Because those laws and rules apply instead, the CCPA and similar state privacy laws generally do not apply to that information.

To illustrate, if you sent us a CCPA request asking us to delete personal information from your background check—such as criminal history or motor vehicle records—the CCPA would not require us to do so. That is because this information is already covered by the FCRA and DPPA.

We may collect the below types of information when you use our Site or Services. For those residing in California, read our California Privacy Policy if you would like more detail on the types of information we collect.

If you are a Customer, you will need to provide us with some information when you set up your account through the Site. Alternatively, a Customer will need to provide us with personal information if you are working with one of our account representatives to set up an account. As part of that process, the Customer must create unique usernames and passwords and supply contact and business information, such as your name and place of employment.

If you are a Candidate, the Customer might send you an email invite to what we call our “apply flow.” There, we collect certain personal information about you as part of the background check process. This information might include your name, date of birth, driver’s license number, and social security number. We might also collect information about you if you complete one of our webforms, seek assistance through our chatbot, or call us for candidate support. Please read Section 1.3 if you would like more information about how we use chatbots on the Site.

If you are a Site Visitor, you might choose to provide us with personal information when, for example, you sign up for our email newsletter, SMS programs, webinars, demos, or Checkr Academy. Such personal information might include your email address, phone number, and name.

When you call Checkr, we might monitor and record your call with one of our agents for quality assurance and compliance purposes. For example, we might review a recording of your call with one of our agents to ensure your questions were answered or for training new agents.

When you purchase a product from us, we collect payment and identity verification information, including your name, email address, physical address, payment method, card details, and billing address. We also collect information about the transactions you engage in with us, such as your purchase history.

We collect the information you provide when you contact us directly or provide feedback or comment about our Services. For example, if you are interested in our Services, we collect information you enter into a webform to schedule a demo or into a chatbot to get information about our Services. Please read Section 1.3 if you would like more information about how we use chatbots on the Site.

Like many websites, we use cookies, pixel tags, and similar technologies to collect personal information. You can learn about our use of cookies, pixels, and similar technologies by reading our Cookie Policy.

When you visit one of our offices, we collect videos and images recorded by security surveillance of our premises. For example, if you join one of our employees at a Checkr office for a meeting, we will automatically record your presence through CCTV at the office entrance and at certain points once you enter the office.

As part of our Services to Customers, we may collect information from sources outside Checkr, such as the following:

To inform Customers and others of Services that might interest them, we might collect personal information from the following third parties:

We might derive additional information or draw inferences about you based on the information we have collected from you directly, automatically through your device, or through third parties, such as research agencies. This could include information about your preferences, interests, and likely purchasing habits.

How we use information depends on the kind of relationship you have with us, the Services you’re receiving, your activities on the Site, and our legal obligations. With that in mind, we use personal information for the below purposes:

For those residing in California, read our California Privacy Policy if you would like more detail on why we collect your personal information and how we use it.

We will not share your personal information with anyone outside Checkr except in the following circumstances:

If you reside in California, read our California Privacy Policy for more information about how we share your personal information

To learn more about how Checkr respects the "Do Not Share" right of California residents, see California and Other State Privacy Laws.

Checkr will keep collected information in accordance with applicable laws and agreements between Checkr and its Customers and affiliates.

What rights you have regarding your personal information depends on where you live and how you interact with us. To learn more about when these rights might not apply, please read Section 1.4. If you live in certain parts of the United States, these rights can include the following:

Although several state laws give you the right to opt out of the “sale” of your personal information, we do not “sell” your personal information, as that term is defined in those state laws.

Where required by state law or regulation, Checkr treats Global Privacy Control (GPC) signals sent from your browsers as an opt-out request for targeted advertising or cross-context behavioral advertising, as those terms are described in applicable state law. You can find out more about GPC signals and how we handle them in Section 11.2.

If you live in the EU, EEA, UK, Canada, or certain other countries, you might have additional rights concerning your personal information. For those in the EU, EEA, and UK, read our GDPR Privacy Policy to learn more about those rights. For those in Canada, read our Canadian Privacy Policy to learn more about our processing activities.

To the extent required by applicable law, Checkr will help you exercise the above rights for free. To contact us about these rights, we recommend that you submit your request through our support portal. Alternatively, you can submit your request by email at hello@checkr.com.

If you make a request under state privacy laws, we might need to take additional steps to verify your identity. If you would like an authorized agent to make a privacy rights request on your behalf, we may ask for written, signed permission that the agent has been authorized to act on your behalf. Once the written authorization is provided, we will review your request and respond in accordance with applicable law.

We provide tools and support to help you control your data with Checkr.

Candidates may request access, download, correction, and deletion of their information as follows.

If you would like to update your customer account information or make other requests about your data, please contact your account representative or make a request through the Customer Service Portal.

Like many websites, we use Google Analytics to help us analyze how Site Visitors use the Site. For instance, Google Analytics helps us understand which pages of the Site people viewed and what features on those pages received engagement. You can read Google’s Privacy & Terms to learn more about how Google Analytics processes personal information.

Checkr has adopted physical, technological, and administrative safeguards to help protect the security and privacy of the information we have about you. Such safeguards include encryption, multi-factor authentication, and other proactive security measures to help protect your information against unauthorized access and disclosure.

Remember, though, that no online communication or electronic storage method is completely secure. Despite all our efforts, we cannot guarantee the security of any information that you submit to the Site through the Internet or that we electronically store. With that in mind, please use caution and discretion when determining what personal information to send us.

As a global company, Checkr performs services for Customers and Candidates all over the world. To make that possible, Checkr may process your personal information in countries outside your own or transfer it to those countries.

If you live in the UK, EU, EEA, or Switzerland, read our GDPR Privacy Policy to learn more about how and why Checkr transfers your personal information outside your home country. Relatedly, ready our Data Privacy Framework Notice to learn more about our commitment to the Data Privacy Framework Principles and why that matters for certain transfers.

If you live in Canada, read our Canadian Privacy Notice for information about how we collect, use, and disclose your personal information. 

When we act as an investigative consumer reporting agency under the California Investigative Consumer Reporting Agencies Act, we might transfer personal information collected from Candidates outside the United States as follows:

Where regulated by applicable law, we do not direct our Services to or knowingly collect or solicit personal information from children under 13. If you’re a child under the age of 13, please do not share any of your personal information with us. If you believe that a child under the age of 13 may have provided personal information to Checkr, please contact us at hello@checkr.com.

Your browser settings may allow you to send a DNT signal to websites you visit. A DNT signal is a preference you can select in some browsers to direct websites not to track you. Because the Internet industry has not adopted a DNT standard, the Site does not respond to DNT signals from your browser.

Similar to DNT signals, your browser settings may allow you to send a GPC signal to websites when you are visiting them. This indicates to those websites that you want to opt out of any targeted advertising or cross-context behavioral advertising, as those terms are defined in state law and regulation. Accordingly, where required by state law, Checkr treats GPC signals as an opt-out request for targeted advertising and cross-context behavioral advertising.

Checkr may change this Policy at any time. We will post any changes on this webpage and update the “Last Updated” date at the beginning of this Policy to reflect the date of those changes. We recommend that you review this webpage periodically to stay informed of any changes. If we make material changes to this Policy that expand our rights to use or share your personal information, we will provide a prominent notice of such changes and the effective date of the changes before making them. For example, we might include a notice on the Site or email you about the material change.