How A Leading Roadside Assistance Company Leverages Technology and Data to Drive a Customer-First Business

Agero uses Checkr's technology-first solutions, experience with managing high volume, and focus on customer service and collaboration.

Company Overview

Agero is leading the digitalization of driver assistance services on a massive scale. Their white-label roadside assistance, accident management, consumer affairs, and digital dispatch solutions are informed by deep industry expertise and insight from more than 12 million annual events.

industry

On Demand

size

3,000 background checks per year

Key results

Challenge:

Agero's background check process wasn't meeting their organization's standard as far as speed and candidate experience.

Solution:

Switching to Checkr helped Agero reduce risk at high volume and hire large numbers of top talent safely and quickly, with over 115 million drivers protected each year.

Products Used

Agero and Checkr Story

Agero provides roadside assistance programs for some of the most well-known automaker and auto insurance brands in the U.S. Over the last 20 years, Agero has invested in leveraging innovative technology and big data to provide an enhanced experience for its consumers. Agero sought to measure every service event they’re engaged in and use that data to continuously drive greater value for its clients and their consumers.

Checkr is easy for our providers and internal teams to use and we can be confident the process is completed securely and accurately.
Peter Necheles
Chief Legal Officer, Agero

During this, Agero realized their current background check process - for evaluating both employee candidates as well as third-party service contractors - was not on par with the processes of the rest of the organization. To maintain their growing service provider network, they needed a background check company that could handle a high volume of checks quickly while meeting the varying needs of their clients. In addition, Agero was looking for a solution that delivered a smooth and simple experience for their candidates to attract top talent for their internal teams.

Agero's favorite features

Adjudication Matrix
Ensure compliance and mitigate risk based on geography and role type.
API Integration
Makes the screening process smoother and more efficient.
Candidate Friendly Automation
Low-touch, mobile-friendly experience.

Join the tens of thousands of other businesses using Checkr for their background checks

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