How A Leading Roadside Assistance Company Leverages Technology and Data to Drive a Customer-First Business
Agero uses Checkr's technology-first solutions, experience with managing high volume, and focus on customer service and collaboration.
Agero is leading the digitalization of driver assistance services on a massive scale. Their white-label roadside assistance, accident management, consumer affairs, and digital dispatch solutions are informed by deep industry expertise and insight from more than 12 million annual events.
On Demand
3,000 background checks per year
Key results
Agero's background check process wasn't meeting their organization's standard as far as speed and candidate experience.
Switching to Checkr helped Agero reduce risk at high volume and hire large numbers of top talent safely and quickly, with over 115 million drivers protected each year.
Products Used
Agero and Checkr Story
Agero provides roadside assistance programs for some of the most well-known automaker and auto insurance brands in the U.S. Over the last 20 years, Agero has invested in leveraging innovative technology and big data to provide an enhanced experience for its consumers. Agero sought to measure every service event they’re engaged in and use that data to continuously drive greater value for its clients and their consumers.
During this, Agero realized their current background check process - for evaluating both employee candidates as well as third-party service contractors - was not on par with the processes of the rest of the organization. To maintain their growing service provider network, they needed a background check company that could handle a high volume of checks quickly while meeting the varying needs of their clients. In addition, Agero was looking for a solution that delivered a smooth and simple experience for their candidates to attract top talent for their internal teams.
