How A Leading Roadside Assistance Company Leverages Technology and Data to Drive a Customer-First Business

Agero provides roadside assistance programs for some of the most well-known automaker and auto insurance brands in the U.S. Over the last 20 years, Agero has invested in leveraging innovative technology and big data to provide an enhanced experience for its consumers. Agero sought to measure every service event they’re engaged in and use that data to continuously drive greater value for its clients and their consumers.

During this, Agero realized their current background check process – for evaluating both employee candidates as well as third-party service contractors – was not on par with the processes of the rest of the organization. To maintain their growing service provider network, they needed a background check company that could handle a high volume of checks quickly while meeting the varying needs of their clients. In addition, Agero was looking for a solution that delivered a smooth and simple experience for their candidates to attract top talent for their internal teams.