How Checkr Mitigates Risks and Maintains Compliance

Etech Global Services is a leading provider of customer engagement solutions for Fortune 500 companies, universities, banks, telecom leaders, and more.

Company Overview
Etech Global Services is a leading provider of customer engagement solutions for Fortune 500 companies, universities, banks, telecom leaders, and more. Etech’s commitment to continuous improvement, next generation technology, and empowering people results in a solution that drives customer experience and reduces effort. Offering solutions in inbound and outbound calling, live chat, support, quality monitoring implementation, Etech is here to communicate with your customers when and how they choose.
industry
Customer Engagement Solutions
size
900 background checks/year

Key Results

Speed
70% faster turnaround time
Cost Savings
Cost savings of $20,000 a year by eliminating false onboarding starts
Safety and Compliance
Ensure ongoing safety and compliance with continuous background checks

Products Used

The Etech-Checkr Story

Each year, Etech hires and background checks between 800 and 900 employees across multiple locations. Before Checkr, this high volume along with a tight onboarding schedule meant that Etech was sending candidates into training while waiting up to 9 days for their background checks to be completed. Too often, late-arising issues would cause individuals to be pulled mid-training, leaving gaps in the cohort and shortages in planned revenue. Now, with Checkr’s average turnaround time of 2 days, Etech has virtually eliminated the risk of beginning to onboard candidates before they are fully vetted.

Before Checkr, an individual could start training while waiting for their background check…There’s no more hesitation or crossing our fingers that someone will work out.
Veronica Chimney
Senior Vice President of Human Resources

In addition to streamlining their onboarding process, Checkr has helped Etech meet the compliance requirements of their many high security hiring campaigns. In the past, hires considered high-risk could go years without any follow-up background check. Now, with Checkr’s Continuous Check feature, Etech can quickly and easily run annual re-checks to ensure that employees with background issues in their distant past remain in compliance with clearance policies.

With their hiring volume and security needs, Etech couldn’t afford any inaccuracies that would compromise their processes’ compliance. Nor could they afford any background check delays that risked onboarding candidates before they were completely vetted. Checkr serves as Etech’s partner in risk mitigation and compliance, providing an easy-to-use system that ensures more quality hires make it through their process completely.

Why Choose a Premium Offering?

Safety and Compliance: Ensure ongoing safety and compliance with continuous background checks

Etech’s favorite features

Status Notifications
Status notifications that empower candidates and save admin time on questions

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