How Partnering with Checkr Streamlined Office Libations' Hiring Process

Founded in 2015 by Claude Burns, Office Libations provides beverages and snacks to San Francisco Bay Area businesses.

The company is focused on finding the right candidates who will fit their culture, and as a company in the service industry that means seeking individuals who are driven by service to go above and beyond for their clients.

To that end, Claude views the company as an extension of their clients, so hiring high trust, high performing individuals is key to the retention of their clientele and the success of their business. A crucial part of that is working with the right vendors.

Given the complexities involved in hiring the type of workers he needed for his business, Claude knew he wanted a background check vendor that prioritized compliance and fair hiring practices. Checkr checked both of those boxes, and then some.

One of the most common roles that Office Libations hires for are their delivery drivers, which requires motor vehicle records checks. Before switching to Checkr, candidates were asked to bring in hard copies of their motor vehicle records, a process that was unreliable and often led to candidate drop off.

Claude and his team would then send those physical records to their insurance company to run through their own MVR check process. Since this was not a part of the insurance company’s regular operations, it could take up to two weeks to get the results.

Since switching their background check process over to Checkr, Claude has seen a perceptible difference in turnaround time from two weeks with their insurance company, to less than one day on MVR and criminal background checks with Checkr. As a result, they are now able to keep their insurance costs down, which in turn helps them to lower operating costs.

Claude also applauds Checkr for ease of use and a more streamlined criminal background check process. For example, Checkr's candidate portal gives Office Libations’ candidates the ability to provide all of their information and not worry about destroying physical documents or sending to third parties.

While hiring safe, responsible drivers is a top priority, Claude realized that when it comes to people’s backgrounds, what’s on paper is not always the whole story. So, he incorporated candidate stories into the hiring process, which allows candidates to share additional context around something that may be flagged on their record, and highlight any efforts toward self-improvement.

Claude believes that if their previous record doesn’t actually impact the role or what’s needed to perform it, then those individuals should still be considered for the position. And with candidate stories, Office Libations is not only expanding their talent pool, they’re also giving candidates who otherwise may have been overlooked a second chance.