How Checkr’s NPS Highlights Our Commitment to Customer Satisfaction

Net Promoter Score (NPS) is a customer satisfaction metric designed to measure customer loyalty and predict business growth. NPS is a valuable tool for gathering customer feedback to benchmark and improve a company’s performance. It’s known as the gold standard of customer experience metrics, used by companies like Apple, Zoom, and Salesforce. 

The results are based on a single question: "How likely are you to recommend our company to a friend or colleague?" Customers respond on a scale of 0 (not at all likely) to 10 (extremely likely). Based on these numerical responses, customers are categorized as follows:

To find your NPS, subtract the percentage of Detractors from the percentage of Promoters. For instance, if 10% of your respondents are Detractors and 50% are Promoters, your NPS is 40 (50-10). Any score above 0 is considered good, but scores above 50 are considered excellent.

Based on this year’s customer survey with 7,773 responses, our NPS is 60. We’re proud that this is our highest NPS to date, representing a +5 increase from just a year ago. We’re also thrilled that our NPS continues to be well above the B2B technology industry average of 36, year after year.

Organizations with a high NPS rating often implement actionable insights from customer feedback, allowing them to make targeted improvements that enhance the overall customer experience. NPS is just one method Checkr uses to evaluate our customers’ satisfaction and implement product enhancements. 

We also monitor satisfaction through customer advisory boards, product feedback sessions, and third-party review sites like Capterra and G2. These sites gather detailed reviews from verified users, providing valuable insight to guide our product development and customer support investments. In fact, Checkr achieved G2 “Leader” status for the fifth year in a row, in addition to being named the Market Leader in the background check category.

More than 100,000 customers trust Checkr for fast, smooth, and safe background checks. Here are the top five reasons customers love Checkr: 

Customers also applaud how Checkr improves the candidate experience. Our friendly,  mobile-focused candidate portal guides them through the background check process, while dedicated, multilingual support is available to answer questions.

Lastly, customers appreciate our compliance expertise as built-in tools and workflows help support compliance and enhance efficiency for peace of mind.

Businesses of all sizes, from small businesses to large enterprise organizations, rely on Checkr for confident hiring. We put modern technology in the hands of your talent teams so you can fill more roles faster, automate your operations, and maximize accuracy and compliance with every hire. Our customer-forward product innovation will continue in 2025, including expanded screenings and a reimagined platform to further enhance your operational efficiency. Get started with Checkr.