2021 Staffing Trend Series
Putting Buyer Expectations First
See how staffing innovators are exceeding buyer expectations.

Download this eBook to learn:
- What are your buyer’s expectations?
- How are other staffing innovators responding?
- What does this mean for your business?
- What can you do to meet (and exceed) expectations?
Learn from the top staffing experts

Taryn Owen
President
PeopleReady

Penny Queller
EVP
Randstad USA

Shay Johnson
Senior Director, Talent Acquisition
Compass Group North America

Ericka Hyson
President
WorkN

Allison Robinson
CEO
The Mom Project

Steve Kaas
Chief Administrative Officer
Robert Half

Your staffing buyers expect more, more, more
“We’ve been talking about candidate expectations since before my kids were born,” a staffing executive told us recently.
What doesn’t get talked about enough are your buyer’s expectations. After all, without orders there are no candidates to set expectations for.
This truth became more evident than ever when the pandemic hit, and many staffing agencies’ calls weren’t getting returned. So how are thriving staffing agencies responding to buyers’ expectations?
With a range of innovations including fully-digital supply chains, fully-integrated technology stacks, and candidate care and mission alignment.


“We went from a war for talent to a war for relationships.”
Brad Talwar
Founder and CEO at TalentBurst


“We went from a war for talent to a war for relationships.”
Brad Talwar
Founder and CEO at TalentBurst


“You cannot build disruptive technology on top of legacy systems.”
Penny Queller
EVP at Randstad USA
How are you prioritizing your buyer’s expectations?
45%
of Staffing Leaders
are prioritizing the improvement of client relationships
47%
of Buyers
use contingent labor to diversify their workforce
58%
of Businesses
expect to use AI in their talent acquisition